On your arrival at Paris Orly Airport, you will find the airport is divided into two terminals, named Orly Sud and Orly Ouest (Orly South and Orly West). If you are on a long-distance flight, then you will most likely arrive at the South Terminal, which is the older of the two terminals. Airlines with shorter flight distances are handled by the West Terminal.
After passing through customs and collecting your baggage, there are some Guest Services offered by Paris Orly Airport that you may find useful. Aéroports de Paris hostesses are available for any general information queries and will offer an airport map, brochures or other handy guides. The hostesses can be found in the public areas before entering the security gates.
If you would like more information on sight-seeing in Paris, there are Tourist Centers in both airport terminals. Besides attraction suggestions, they can assist with the booking of hotel reservations, transportation advice and much more.
There are plenty of banking and ATM services at the airport. The airport has branches of HSBC Bank and American Express, which both provide currency exchange services.
Medical centers at Orly Airport will help with any medical problems. There is one located in Orly Ouest, before the security gates on the Arrivals Level, and another in Orly Sud, on the 4th floor next to the information desk. Orly Ouest’s medical center is open 24 hours and 7 days a week. The medical center in Orly Sud is open from Monday to Friday, between 8am and 5pm. A drugstore with para-pharmaceutical products is available at Orly Sud on the Departures Level.
Paris Orly Airport provides extra help for passengers arriving at the airport and who require a personalized service to meet them. The Age d’Or Services must be booked at least 7 days prior to the arrival date. An Age d’Or Services escort will meet you, your children or your aged parents etc, and assist with baggage collection. They are also able to drive you to any destination in France. 3 items of baggage is allowed per person for the transportation trip, as well as any pet not weighing more than 6kg, provided it is carried in a lidded basket.
This service is especially useful for the following people:
To ensure that you feel well on board the airplane and on your arrival at Paris Orly Airport, keep the following tips in mind:
When you are ready to leave Orly Airport, there are plenty of transportation options, from taxi, bus or limousine to the Orlyval train service.
If you are looking for departures from Paris Orly Airport, you can view our Paris Orly Airport Departures page.